How AI Customer Hub handles information.

1. Who this policy applies to

This Privacy Policy applies to visitors of aicustomerhub.com and business customers or prospects who contact AI Customer Hub about Website or WhatsApp Customer Agent services.

2. Information we may collect

We may collect information you submit directly, such as your name, business email, business name, country, preferred channel, plan interest, WhatsApp contact details, and the business information you provide for configuration or support.

3. How we use information

• Respond to inquiries and provide quotations.
• Configure, test, maintain, and support Customer Agent services.
• Process payments and confirm service periods.
• Prevent abuse, troubleshoot technical issues, and improve service quality.
• Meet legal, accounting, and compliance obligations.

4. Customer conversation data

If a business uses a Customer Agent, conversation data may be processed to provide responses, collect agreed lead information, support human handoff, troubleshoot issues, and maintain the configured service. The business customer is responsible for ensuring its own customer notices and lawful basis are appropriate for its use case.

5. Third-party providers

We may use third-party services to operate the website and service, including PayPal for external payment processing, SaleSmartly for customer messaging functions, hosting and DNS providers such as Cloudflare, and a form delivery provider for website inquiries. These providers process information under their own terms and privacy practices.

6. Payments

Payment details entered on PayPal are processed by PayPal. AI Customer Hub does not receive your complete payment-card credentials from PayPal.

7. Cookies and local technologies

The website may use necessary browser storage, cookies, or third-party technologies required to deliver embedded support, security, and form or payment functionality. We do not intentionally use this site to sell personal data to advertisers.

8. Data retention

We retain information only as long as reasonably necessary for inquiry handling, service delivery, support, payment records, dispute resolution, security, and legal obligations. Retention periods can vary by data type and customer relationship.

9. International processing

Our services and providers may process data across multiple countries. By using the website or service, you understand that information may be processed outside your country, subject to applicable legal requirements.

10. Your requests

You may contact us to ask about access, correction, deletion, or other privacy requests that may apply under relevant law. Email logan@aicustomerhub.com.

11. Security

We use reasonable administrative and technical measures intended to protect information. No online system can guarantee absolute security.

12. Changes

We may update this policy when our website, service, providers, or legal requirements change. The updated date will appear at the top of this page.