Terms for using AI Customer Hub services.

1. Service

AI Customer Hub provides managed Customer Agent services for Website or WhatsApp. Features vary by plan and configuration. Basic and Standard each cover one channel unless otherwise agreed in writing.

2. Customer responsibilities

You are responsible for providing accurate business information, policies, products, pricing guidance, contact details, lawful instructions, and any notices or permissions required for your customers. You must not instruct the service to facilitate unlawful, deceptive, or abusive activity.

3. AI limitations

AI-generated responses can be imperfect. The Customer Agent is configured to use the business information and rules you provide, but you remain responsible for reviewing the suitability of the service for your business and for decisions that require professional, legal, financial, medical, or other regulated judgment.

4. Standard service boundaries

Unless explicitly quoted and agreed, standard plans do not include real-time order or inventory access, CRM/ERP integrations, APIs, private-system access, data migration, or custom enterprise workflows.

5. Setup and launch

Typical standard setup can be prepared within 24–48 hours after all required information is received. This is an operational target, not a guaranteed deadline. Complex requirements may take longer.

6. Payments and renewal

Monthly and quarterly payments are made manually and do not automatically renew. Service continues for the paid period. If you want service to continue beyond the paid period, you must make the next payment or otherwise arrange renewal.

7. Refunds and cancellation

Refund eligibility is governed by our Refund Policy. In summary, fees allocated to the first 45 days (approximately one and a half months) after a cancellation request are non-refundable; eligible prepaid fees allocated to service periods beginning after that window can be refunded.

8. Third-party services

Website, WhatsApp, PayPal, SaleSmartly, hosting, messaging, and other third-party services can impose their own technical limits, availability, policies, verification requirements, or outages. AI Customer Hub is not responsible for failures caused solely by third-party systems outside our reasonable control.

9. Intellectual property

AI Customer Hub retains rights in its website, service configuration methods, templates, and materials, except for customer-provided content. You retain ownership of business information and materials you provide, subject to the permission required for us to process them to deliver the service.

10. Suspension

We may suspend service for non-payment, abuse, legal or security risk, third-party platform restrictions, or material breach of these terms.

11. Liability

To the maximum extent permitted by applicable law, AI Customer Hub is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from the service. Nothing in these terms excludes liability that cannot legally be excluded.

12. Governing law

These Terms are governed by and construed in accordance with the laws of Hong Kong, without representing that AI Customer Hub is incorporated in Hong Kong. Any dispute will be handled in a competent forum as required by applicable law.

13. Contact

Questions about these terms can be sent to logan@aicustomerhub.com.